LibAnswers: Instructional Design

To use access Kaltura videos from Canvas, the web browser needs to be set to accept third-party cookies.

Occasionally users in Canvas receive an error message when accessing embedded Kaltura media. The message states: "It seems your browser is blocking 3rd party session cookies which are required for the Kaltura application. To resolve this issue, please update your settings to allow third-party cookies.  Find your preferred browser below for steps to do so.

Google Chrome

Allow all third-party cookies under Chrome advanced settings (copy/paste into the address bar - chrome://settings/cookies).

Firefox

Allow all third-party cookies under Firefox settings (copy/paste into the address bar - about:preferences#privacy).

iOS Users

1. 1. Open the Settings App.
   2. Go to Safari > Block Cookies.
   3. Make a note about what is currently selected.
   4. Select "Always Allow".

OS X / macOS Users

1. 1. Click Safari > Preferences and click the "Privacy" tab.
   2. Make a note about what is currently selected.
   3. Under "Cookies and website data", click "Always Allow".
   4. Back in Safari, click the link that takes you to the page containing the Kaltura media. The media should load. If the media loads, it means that the cookie has been added to Safari and is now allowed.
   5. Change your "Block Cookies" setting back to its previous setting

iOS Users

1. Open the Settings App.
2. Go to Safari > Block Cookies.
3. Select "Allow from websites I visit" or whatever had been previously selected.

OS X / macOS Users

1. Click Safari > Preferences and click the "Privacy" tab.
2. Select "Allow from websites I visit" or whatever had been previously selected.