LibAnswers: Instructional Design

When attempting to view Kaltura content in Canvas, you may receive an error message about third-party cookies being blocked. To access Kaltura videos from Canvas, ensure your web browser is set to accept third-party cookies.

Canvas Message

Occasionally, users in Canvas receive an error message when attempting to access embedded Kaltura media. The message states: "It seems your browser is blocking 3rd party session cookies, which are required for the Kaltura application. To resolve this issue, please update your settings to allow third-party cookies."

Google Chrome

Allow all third-party cookies under Chrome's advanced settings.

1. Open Chrome.
2. Navigate to "Settings."
3. Select "Privacy and security."
4. Click on "Third party cookies."
5. Select "Allow third-party cookies."

Firefox

Allow all third-party cookies under Firefox settings.

1. Open Firefox.
2. Navigate to Settings.
3. Select "Privacy and Security" from the sidebar menu.
4. Click "Manage Exceptions..."
5. Type "canvas.tcnj.edu" in the "Address of website" bar.
6. Click "Add Exception."
7. Click "Save Changes."

Safari Web Browser

1. Open Safari.
2. Select "Preferences" from the Safari dropdown.
3. Navigate to the privacy tab.
4. Uncheck "Block all cookies."

iOS Users

1. Open the Settings App.
2. Select "Apps" and navigate to Safari.
3. Click "Advanced."
4. Toggle off "Block All Cookies."